Frequently asked questions (FAQ)

If you have never practiced Pilates on a Reformer, the initiation class is mandatory.

During the Circuit Pilates class, you will use the Reformer and the Reformer + Tower. If you have never used a Reformer, you will not understand the exercises. Therefore, an initiation Reformer class is required.

In an initiation class, you will learn how the machine works, how to position yourself, make necessary adjustments, etc.

If you have already taken Reformer Pilates classes at another studio, you are welcome to join the Circuit Pilates classes.

If a class is full, you can still join the waiting list. You can see your requests in the “waiting list” section of your schedule.

We strongly encourage you to join the waiting list. There are often cancellations the day before or the day of the event.

If a place becomes available, an e-mail or text message will be sent to you automatically, so keep an eye on your messages.

Of course, if no place becomes available, your package will not be deducted for that class.

– Every Wednesday from 6pm to 7pm: Mat Pilates with Lucile (en studio starting October 16)
– Every Sunday from 10 a.m. to 11:15 a.m.: Yoga Flow with Layane (en studio starting October 20)

📍Parc Lafontaine, near the corner of Calixa Lavallée and Sherbrooke, close to the Bixi station (see photo)

If the weather is bad, the class will be held at Studio Mont-Royal in room n°2 😉

If you are a beginner, you can start with the class that appeals to you the most: yoga, pilates, barre fitness, or essentrics. There is no set path. If you want to do yoga, start with a yoga class. The “open to all” classes are accessible to beginners.

However, if you want to practice reformer pilates and have never used the equipment before, you must start with an introductory class. The introductory reformer pilates class will teach you how the machine works and the basic postures.

Payment for classes is done online using a MASTERCARD or VISA credit or debit card.

Alternatively, you can make a payment via Interac e-Transfer or bank transfer upon request.

Monthly subscription payments can also be made by direct debit from your bank account.

Cash payments are not recommended. They are only possible at our Mont-Royal location. Please contact us in advance to ensure we will be on-site.

All our packages include access to our 7 studios!

Our studios are open when there’s a class.

We have 2 customer service people who are sometimes present in Mount-Royal and Vert-Prana. If you’d like to come to the studio to meet us, please call ahead to make sure someone will be there.

Our classes are (almost) always in French. However, the vast majority of our instructors are bilingual. If you are English-speaking, please let the instructor know and he/she will adapt the class accordingly.

A few rare classes are offered in English only; this is mentioned on the timetable and on Mindbody.

If you’re having trouble booking, please visit the new customer registration page of our website. On this page we explain step-by-step how to purchase lessons and reserve your place.

If you’d like to speak to someone on the phone or by e-mail, please contact us:

(514) 745-2837
info@equilibrestudio.com

Pilates Reformer Initiation: If you’ve never done a Pilates Reformer before, this class is for you.
You’ll need to start with one or more initiation classes to learn how to use the machine. The instructor will take more time to demonstrate the basic exercises. You’ll also begin to integrate the Pilates vocabulary essential to take you further.

Pilates reformer Beginner : For those who have already completed 1 or more Pilates Reformer Initiation classes.
The beginner’s class is designed to consolidate the basics. The instructor will provide invaluable explanations to help you understand the exercises. You’ll do more repetitions, more movements to work harder and integrate every detail that will make the difference.

Pilates Reformer Regular: This class is open to beginner + to intermediate levels. You’ve taken the Initiation class and then the Beginner class?
Have you mastered the vocabulary and basic exercises? This level offers more variations of exercises, more rhythm, more fluidity. We go further in body awareness. Beginner and intermediate options are available to suit both levels.

Pilates Reformer Intermediate: For those with good Pilates Reformer experience.
More rhythm, coordination and balance. Fast-paced exercises. Pilates vocabulary and basics must be mastered before taking this class. Exercise options and variations suggested by the instructor are at intermediate level. Ask your instructor for advice if you have the required level.

It’s essential to note that everyone is different, and progress in these disciplines can vary according to physical ability, experience and individual goals. It’s important to listen to your body, remain aware of your limits and progress at your own pace. If you’re not sure when to move on to the next level, don’t hesitate to consult your instructor for advice tailored to your situation.

Pilates classes on reformer machines are more expensive for 3 reasons:

  • The Reformers take up a lot of space and enable us to offer classes to a maximum of 8 or 10 people instead of 14 to 18 on the floor.
  • Reformer machines are expensive to buy.
  • The maintenance of these devices is specific and requires precise adjustment and cleaning.

Interested in a workshop? Please visit our Workshops page and click on “Book” to register and reserve your place.

We accept all extension requests made before the expiry date. Please note that the duration of packages is indicated on your purchase invoice.

In the event of health problems or injury, we will review your extension request with supporting evidence.

For all requests, please send an e-mail to this address: info@equilibrestudio.com or use our contact form on the Contact page.

We have noticed that many of you tend to forget belongings at the end of a class. To streamline the retrieval of these lost items, we have implemented a dedicated basket in each studio.

If you have misplaced something, we encourage you to return to the respective studio during opening hours (available on Google) and ask the instructor present on-site, who will guide you to the “Lost and Found” basket.

When contacting our customer service, the person responding may not be physically present in the studio where you lost your item. Therefore, it is advisable to make the request to our on-site team.

Studio Équilibre does not assume responsibility for the loss or theft of items. Additionally, to prevent clutter, items left in our basket for more than one month will be donated to a Renaissance donation center.

It is possible to pause certain Liberty Unlimited packages for a maximum of 3 interruptions per year for a total of 60 days.

To pause your plan, please send us an e-mail via our e-mail address: info@equilibrestudio.com or contact us via our contact form.

Yes, of course, it’s possible! Here are the 3 steps to follow to get reimbursed for your private lesson:

  1. Check if your insurance covers the costs: Make sure your insurance policy covers private pilates classes, pilates reformer, etc.

  2. Obtain an insurance certificate: The studio does not provide insurance certificates. Only authorized instructors can issue them. When you wish to book a private lesson, please confirm with customer service that the chosen instructor is authorized to provide the necessary certificate.

  3. Confirm the association’s coverage: Ensure that the association to which the instructor belongs is covered by your insurance.

We have recently opened a new studio in Saint-Lambert. In this studio, reservations are made exclusively through the Bsport software.

For our six other studios (Mont-Royal, Jean-Talon, Sherbrooke, Hochelaga, Vert Prana, Île-des-Soeurs), reservations are still made on Mindbody.

Please ensure that you purchase your desired package on the correct software based on the studio you are interested in. If you wish to use your package at multiple studios, please contact us by email or phone.

Young participants can join our classes starting at the age of 16.

This rule ensures that the experience is optimal for both the young participant and the group.

We do not accept children under 16 in our classes due to considerations related to body weight and size. This helps us maintain a safe environment that is suitable for the physical abilities of our participants.

We cannot be held responsible for transportation difficulties that our clients may encounter, such as snowfall, freezing rain, traffic jams, lack of parking, road closures, water main breaks, flat tires, subway service interruptions, etc. We fully understand these inconveniences, but we cannot be held accountable for them.

However, the studio is fully responsible for organizing its classes, including the availability and quality of the facilities, the presence and competence of the instructors, the quality of our teaching, the availability and quality of the equipment, as well as the maintenance and proper functioning of our rooms.

Thank you for your understanding.

We kindly ask that you do not film or record videos during our classes.

Even if you only wish to film yourself, it’s likely that other participants or the instructor moving around the room could appear in your frame. We understand that you may want to share your practice, but it’s essential to respect the comfort and privacy of others.

Thank you for your understanding and cooperation.

We do not offer free classes, but discounted classes for new customers only.

  • Trial class (All classes exept Pilates Reformer): $12 + tx
  • Pilates Reformer trial class: $16 + tx
  • 3 classes (All classes exept Pilates Reformer): $31 + tx

You have access to only one of these offers, so choose wisely!

For more information, click here.

If you’ve never done a pilates reformer before, the initiation class is compulsory. It will enable you to learn how the machine works, how to position yourself, how to make adjustments, the terms used, etc. We recommend 1 to 2 pilates reformer initiation classes before moving on to the next classes: beginner, regular, intermediate.

If you’ve already taken pilates reformer classes at another studio. If you’re familiar with reformer equipment, you can start with a beginner’s class. After your first class, we invite you to ask the instructor which class you’d like to take: beginner, regular or intermediate.

We invite you to visit our New Customer Registration page. You’ll find all the information you need to make your first reservation.

We recommend that you arrive 5 to 7 minutes before the start of the class. This gives you time to get changed, if necessary, and to place your belongings in the checkroom or hall. It’s also a good time to pick up the equipment you’ll need for the class: mats, blocks, etc. Our studios open 15 minutes before the start of the class.

If you arrive between 10-15 minutes after the start of the class, you can enter discreetly (so as not to disturb the class) and wave to the instructor, who will tell you if you can join the class. If you are more than 20 minutes late, you will not be admitted to the class. Thank you for your understanding.

What outfit should I choose?

Comfortable clothing that gives you freedom of movement, e.g. tank top/t-shirt and leggings. All classes are held barefoot or in socks. We recommend non-slip socks.

What to bring ?

All equipment is at your disposal in our 6 studios: mats, weights, elastic blocks… If you’d like to bring your own mat, you can. You can bring your own water bottle if you need it during the class.

Something unexpected? An emergency? Is your car stuck in the snow? Can’t make the class you’ve booked? On the Mindbody platform, you can easily cancel your booking in your Mindbody profile, under ”My account”, ”Schedule”, ”Cancel booking”. Or on the mobile application: Profile, Schedule, select the class, then Cancel booking.

You can cancel your reservation for a class on Mindbody free of charge, provided you do so within the following deadlines:

  • Minimum 6 hours before class for all classes except Pilates Reformer,
  • Minimum 24 hours before class for Pilates Reformer or Circuit classes.

If the notice period is not respected or if you don’t come to the class, you will lose your class (à la carte packages).

If you have an unlimited membership, the studio may charge the following cancellation fees:

  • 10$ penalty for late cancellations, if no one has replaced you,

  • 15$ penalty for failure to show up for a reserved class that has not been cancelled.

If your absence is due to a medical emergency (hospitalization, for example), the course will be credited back to you. You must send us a certificate signed by a medical professional.

The studio cannot be held responsible for weather conditions, traffic, public transport or anything else that might hinder your journey to the studio.

The studio is not flexible on these rules. Thank you for your understanding.

Yes, we offer several gift card options: Classes, Massotherapy or Workshops. Click here to purchase a gift card.

To use your gift card, you need to go to the Mindbody website and not the app (unfortunately, the app is limited in terms of functionality): https://clients.mindbodyonline.com/classic/home?studioid=19484 

  1. Create an account or log in
  2. Proceed as if you wanted to buy lessons and click on pay
  3. When paying for the number of lessons, you can choose between credit card and gift card.
  4. Enter the gift card number and your lessons will be credited to your profile.

Our clientele ranges from 18 to 85 years old.

Our yoga, pilates, pilates reformer, and essentrics classes are accessible to all ages. Each person adapts the class according to their abilities. The instructor offers several exercise variations during the class. The exercises generally have multiple difficulty levels, and it’s up to you to choose the one you prefer.

Children over 15 years old can participate in the classes without restrictions. Younger children can join if accompanied by a parent. Please consult with us to ensure that the class is compatible with your child’s abilities.

If you have never practiced reformer pilates before, the initiation class is mandatory. You will learn how the machine works, how to position yourself, make adjustments, understand the terminology, etc. We recommend taking 1 to 2 initiation reformer pilates classes before moving on to the following classes: beginner, regular, or intermediate.

If you have already taken reformer pilates classes at another studio, you can start with a beginner class.

After your first class, we encourage you to ask the instructor which class level you should proceed to: beginner, regular, or (exceptionally) intermediate.

If you are injured or recovering from an operation. Please ask your family doctor/surgeon/specialist whether or not you are fit to take part in any sports, even gentle ones.

Please also take the time to tell your instructor about your injury before the class starts, so that she can offer you variations if necessary.

We offer prenatal classes dedicated exclusively to pregnant women. These classes focus on physical maintenance and conditioning for the arrival of your baby. You can attend these classes from the early weeks of pregnancy up until your delivery. It is highly recommended to get approval from your doctor, and it is essential if you are less than 12 weeks pregnant. For more information about prenatal classes, click here.

If the schedule of prenatal classes does not fit your timetable and you wish to attend a class open to everyone, it is possible. However, please note that not all of our instructors are trained in the specific needs of pregnant women. In case of any issues, the responsibility will be yours. Additionally, the instructor may refuse you access to the class if they are not trained in prenatal Pilates.

If you wish to practice barre fitness, mat Pilates, or Essentrics, we recommend taking a private class. We will connect you with an instructor trained in prenatal care. You will then receive personalized attention tailored to your needs as a pregnant woman.

Would you like to book a private or semi-private lesson? We invite you to visit our dedicated page and make a booking request, click here.

Niveau Ouvert à tous : Accessible à tous les niveaux, de débutant à intermédiaire, notre instructeur instructrice expérimenté(e) est là pour vous guider tout au long du cours. Des variations d’exercices sont proposés en fonction de votre niveau de confort et de votre aisance dans l’exercice. Ainsi, les cours vous permettent de travailler à votre propre rythme et de maximiser votre apprentissage.

Niveau Intermédiaire : Ce niveau est conçu pour les participants qui ont une très bonne expérience de l’activité. Les cours sont plus ryhtmés et plus intensifs, il est donc important de connaître les postures et le vocabulaire de base.

Niveau 60 ans et + : Comme sont nom l’indique, c’est un niveau pour les personnes ayant 60 ans et plus. Dans ce niveau, les exercices sont conçus pour être plus doux et plus accessibles, tenant compte des éventuelles limitations physiques ou articulaires. L’instructrice prend le temps d’expliquer chaque exercice en détail, en veillant à ce que vous compreniez parfaitement la technique et les mouvements associés. Elle est là pour répondre à vos questions, vous offrir des modifications si nécessaire et s’assurer que vous exécutez les exercices de manière sûre et efficace.

All unlimited packages start from the day of their purchase on Mindbody.

The duration of an unlimited subscription is not limited to a calendar month.

Example: I want to take out an unlimited subscription from July 18 for one month only. My subscription will then end on August 18.

Équilibre Pilates Yoga Danse Inc. protects the personal information of its clients in accordance with the laws of Quebec, particularly Law 25. The person responsible for the protection of personal information is Mr. Olivier Heu, Vice President, olivier@equilibrestudio.com, 514-745-2837.

We don’t have classes just for plus sizes, we include everyone in our classes: from the youngest to the oldest and from featherweights to plus sizes.

The weight limit on our Allegro® 2 reformers is 349lb.

For plus-size people, some positions may be a little more difficult, but they can be achieved without strain. The instructor always offers several variations of the exercises, so it’s up to you to choose the one that suits you best.

Another request?

Questions Fréquentes (FAQ)