Frequently asked questions (FAQ)

Any questions ?

If a class is full, you can still join the waiting list. You can see your requests in the “waiting list” section of your schedule.

We strongly encourage you to join the waiting list. There are often cancellations the day before or the day of the event.

If a place becomes available, an e-mail or text message will be sent to you automatically, so keep an eye on your messages.

Of course, if no place becomes available, your package will not be deducted for that class.

Mat Pilates – Wednesdays from 6 to 7 p.m. with Lucile (corner of Calixia Lavallée and Sherbrooke, near the BIXI station, see map).

Mat Pilates – Saturdays from 10 a.m. to 11 a.m. with Lucile (near the Art Neuf building, see map).

In the event of bad weather, the class will be held at Studio Mont-Royal in room n°2. You will be informed 2 hours before the class by text message.

All our packages include access to our 6 studios!

Pilates classes on reformer machines are more expensive for 3 reasons:

  • The Reformers take up a lot of space and enable us to offer classes to a maximum of 8 or 9 people instead of 14 to 18 on the floor.
  • Reformer machines are expensive to buy.
  • The maintenance of these devices is specific and requires precise adjustment and cleaning.

It is possible to pause certain Liberty Unlimited packages for a maximum of 3 interruptions per year for a total of 60 days. See the Rates page for details.

To pause your plan, please send us an e-mail via our e-mail address: or contact us via our contact form.

Interested in a workshop? Please visit our Workshops page and click on “Book” to register and reserve your place.

The classes must be paid for at the time of booking. Payment on the spot is not possible.

The classes can be booked and paid for online using a MASTERCARD or VISA credit or debit card.

Alternatively, you can pay by Interac transfer or bank transfer, on request. Payment for monthly subscriptions can also be made by direct debit from your bank account.

Cash payments are not recommended. They can only be made at our Mont-Royal branch. Please contact us in advance to make sure we’ll be there.

Our classes are (almost) always in French. However, the vast majority of our instructors are bilingual. If you are English-speaking, please let the instructor know and he/she will adapt the class accordingly.

A few rare classes are offered in English only; this is mentioned on the timetable and on Mindbody.

Our studios are open when there’s a class.

We have 2 customer service people who are sometimes present in Vert-Prana and Mount-Royal. If you’d like to come to the studio to meet us, please call ahead to make sure someone will be there.

If you’re a beginner, you can start with the class that most appeals to you: yoga, pilates, fitness barre, essentrics. There’s no one class to start with first. If you want to do yoga, start with a yoga class.

However, if you want to do pilates reformer and you’ve never done pilates on a reformer before, you’ll need to start with an initiation class. The pilates reformer initiation class teaches you how the machine works. It’s the only pilates reformer class that requires an initiation class, as it’s performed with a machine.

If you’re having trouble booking, please visit the new customer registration page of our website. On this page we explain step-by-step how to purchase lessons and reserve your place.

If you’d like to speak to someone on the phone or by e-mail, please contact us:

(514) 745-2837

Pilates Reformer Initiation: If you’ve never done a Pilates Reformer before, this class is for you.
You’ll need to start with one or more initiation classes to learn how to use the machine. The instructor will take more time to demonstrate the basic exercises. You’ll also begin to integrate the Pilates vocabulary essential to take you further.

Pilates reformer Beginner : For those who have already completed 1 or more Pilates Reformer Initiation classes.
The beginner’s class is designed to consolidate the basics. The instructor will provide invaluable explanations to help you understand the exercises. You’ll do more repetitions, more movements to work harder and integrate every detail that will make the difference.

Pilates Reformer Regular: This class is open to beginner + to intermediate levels. You’ve taken the Initiation class and then the Beginner class?
Have you mastered the vocabulary and basic exercises? This level offers more variations of exercises, more rhythm, more fluidity. We go further in body awareness. Beginner and intermediate options are available to suit both levels.

Pilates Reformer Intermediate: For those with good Pilates Reformer experience.
More rhythm, coordination and balance. Fast-paced exercises. Pilates vocabulary and basics must be mastered before taking this class. Exercise options and variations suggested by the instructor are at intermediate level. Ask your instructor for advice if you have the required level.

It’s essential to note that everyone is different, and progress in these disciplines can vary according to physical ability, experience and individual goals. It’s important to listen to your body, remain aware of your limits and progress at your own pace. If you’re not sure when to move on to the next level, don’t hesitate to consult your instructor for advice tailored to your situation.

If you arrive between 10-15 minutes after the start of the class, you can enter discreetly (so as not to disturb the class) and wave to the instructor, who will tell you if you can join the class. If you are more than 20 minutes late, you will not be admitted to the class. Thank you for your understanding.

Something unexpected? An emergency? Is your car stuck in the snow? Can’t make the class you’ve booked? On the Mindbody platform, you can easily cancel your booking in your Mindbody profile, under ”My account”, ”Schedule”, ”Cancel booking”. Or on the mobile application: Profile, Schedule, select the class, then Cancel booking.

You can cancel your reservation for a class on Mindbody free of charge, provided you do so within the following deadlines:

  • Minimum 6 hours before class for all classes except Pilates Reformer,
  • Minimum 24 hours before class for Pilates Reformer classes.

If the notice period is not respected or if you don’t come to the class, you will lose your class (à la carte packages).

If you have an unlimited membership, the studio may charge the following cancellation fees:

  • 10$ penalty for late cancellations, if no one has replaced you,

  • 15$ penalty for failure to show up for a reserved class that has not been cancelled.

If your absence is due to a medical emergency (hospitalization, for example), the course will be credited back to you. You must send us a certificate signed by a medical professional.

The studio cannot be held responsible for weather conditions, traffic, public transport or anything else that might hinder your journey to the studio.

The studio is not flexible on these rules. Thank you for your understanding.

We do not offer free classes, but discounted classes for new customers only.

  • Trial class (All classes exept Pilates Reformer): $11 + tx
  • Pilates Reformer trial class: $14 + tx
  • 3 classes (All classes exept Pilates Reformer): $29 + tx

    You have access to only one of these offers, so choose wisely!

For more information, click here.

We recommend that you arrive 5 to 7 minutes before the start of the class. This gives you time to get changed, if necessary, and to place your belongings in the checkroom or hall. It’s also a good time to pick up the equipment you’ll need for the class: mats, blocks, etc. Our studios open 15 minutes before the start of the class.

What outfit should I choose?

Comfortable clothing that gives you freedom of movement, e.g. tank top/t-shirt and leggings. All classes are held barefoot or in socks. We recommend non-slip socks.

What to bring ?

All equipment is at your disposal in our 6 studios: mats, weights, elastic blocks… If you’d like to bring your own mat, you can. You can bring your own water bottle if you need it during the class.

Our clientele ranges from 25 to 85 years of age.

Our yoga, pilates, pilates reformer and essentrics classes are accessible to all ages. Each person adapts the class to his or her own abilities. The instructor proposes several exercises during the class. Each exercise has different levels of difficulty, so it’s up to you to choose the one you prefer.

If you are injured or recovering from an operation. Please ask your family doctor/surgeon/specialist whether or not you are fit to take part in any sports, even gentle ones.

Please also take the time to tell your teacher about your injury before the class starts, so that she can offer you variations if necessary.

Would you like to practise yoga, pilates, fitness barre, essentrics during your pregnancy?

We have some prenatal classes dedicated just to pregnant women: prenatal yoga and prenatal pilates reformer. You can attend classes from the very first weeks until your delivery. Your doctor’s approval is highly recommended, and indispensable if you are less than 12 weeks pregnant. For further information, click here.

If you wish to take part in a barre fitness or essentrics class, we require medical approval.

Would you like to book a private or semi-private lesson? We invite you to visit our dedicated page and make a booking request, click here.

We invite you to visit our New Customer Registration page. You’ll find all the information you need to make your first reservation.

If you’ve never done a pilates reformer before, the initiation class is compulsory. It will enable you to learn how the machine works, how to position yourself, how to make adjustments, the terms used, etc. We recommend 1 to 2 pilates reformer initiation classes before moving on to the next classes: beginner, regular, intermediate.

If you’ve already taken pilates reformer classes at another studio. If you’re familiar with reformer equipment, you can start with a beginner’s class. After your first class, we invite you to ask the instructor which class you’d like to take: beginner, regular or intermediate.

Niveau Ouvert à tous : Accessible à tous les niveaux, de débutant à intermédiaire, notre instructeur instructrice expérimenté(e) est là pour vous guider tout au long du cours. Des variations d’exercices sont proposés en fonction de votre niveau de confort et de votre aisance dans l’exercice. Ainsi, les cours vous permettent de travailler à votre propre rythme et de maximiser votre apprentissage.

Niveau Intermédiaire : Ce niveau est conçu pour les participants qui ont une très bonne expérience de l’activité. Les cours sont plus ryhtmés et plus intensifs, il est donc important de connaître les postures et le vocabulaire de base.

Niveau 60 ans et + : Comme sont nom l’indique, c’est un niveau pour les personnes ayant 60 ans et plus. Dans ce niveau, les exercices sont conçus pour être plus doux et plus accessibles, tenant compte des éventuelles limitations physiques ou articulaires. L’instructrice prend le temps d’expliquer chaque exercice en détail, en veillant à ce que vous compreniez parfaitement la technique et les mouvements associés. Elle est là pour répondre à vos questions, vous offrir des modifications si nécessaire et s’assurer que vous exécutez les exercices de manière sûre et efficace.

All unlimited packages start from the day of their purchase on Mindbody.

The duration of an unlimited subscription is not limited to a calendar month.

Example: I want to take out an unlimited subscription from July 18 for one month only. My subscription will then end on August 18.

We accept all extension requests made before the expiry date. Please note that the duration of packages is indicated on your purchase invoice.

In the event of health problems or injury, we will review your extension request with supporting evidence.

For all requests, please send an e-mail to this address: or use our contact form on the Contact page.

Yes, we offer several gift card options: Classes, Massotherapy or Workshops. Click here to purchase a gift card.

Équilibre Pilates Yoga Danse Inc. protects the personal information of its clients in accordance with the laws of Quebec, particularly Law 25. The person responsible for the protection of personal information is Mr. Olivier Heu, Vice President,, 514-745-2837.

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Questions Fréquentes (FAQ)